Frequently Asked Questions
Everything you need to know about shopping with Fiel Shop.
What is your return policy?
We offer a 30-day return policy for all unworn garments with original tags attached. Simply initiate your return through our online portal to receive a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.
Are your materials sustainably sourced?
Fiel Shop is committed to ethical fashion. We partner with manufacturers who prioritize organic cotton, recycled polyester, and fair labor practices to minimize our environmental footprint.